Often, I hear these and I make an effort to delete these thoughts from my head.
The service sucks!
The bus is late!
The cashier is slow!
Why do people complain about service or the service industry? Is it because their standards are too high? Or does it stem from a low tolerance level?
I believe that there will never be perfection in life. No matter how good or great a service is, there is always room for improvement. In this sense, I am easily satisfied. I understand that the service could be better but I also realise that it is not too bad.
Maybe from where I come from, there is a great disparity between "what was" and "what is" now that I enjoy which I consider to be efficient and effective. Perhaps, if I had been born here, I would have higher expectations of everything.
I wonder if it is the environment or the personality that makes us complain about service.
If you have an opinion, let me know.